Delivery Information

Caliber Fitness & Medical - Delivery Policy

Effective Date: Oct 3, 2023

At Caliber Fitness & Medical, we are committed to providing our customers with a seamless and efficient delivery experience for our medical supplies. This Delivery Policy outlines our procedures, guidelines, and expectations regarding the delivery of products purchased through our website or other ordering channels.

1. Shipping Methods

We offer various shipping methods to accommodate different delivery needs, including but not limited to standard shipping, expedited shipping, and overnight shipping. The availability of these options may vary depending on your location and the products ordered.

2. Shipping Charges

Shipping charges are calculated based on factors such as the shipping method selected, the destination address, and the total order value. Shipping charges will be displayed during the checkout process, allowing you to review and confirm the cost before completing your order. Oversized and freight items may have an additional fee

3. Shipping Times

3.1. Estimated Delivery Times: We make every effort to ship orders promptly. Estimated delivery times are provided during the checkout process and are based on your selected shipping method and destination. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control.

3.2. Processing Time: Orders are typically processed within 24-48 hours after payment is received. Processing times may vary based on product availability and order volume.

3.3. Shipping Delays: Caliber Fitness & Medical is not responsible for delays caused by circumstances such as inclement weather, natural disasters, carrier delays, or other unforeseen events.

4. Shipping Addresses

It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check the shipping address, including any apartment or unit numbers, to ensure accurate delivery.

5. Delivery Confirmation

Upon successful delivery of your order, you will receive a confirmation email containing tracking information (if applicable). This tracking information will allow you to monitor the progress of your delivery.

6. Delivery Issues

6.1. Missing or Damaged Items: If your order arrives with missing or damaged items, please contact our Customer Service team within [Insert Timeframe] of receiving your order. We will work to resolve the issue promptly.

6.2. Failed Delivery Attempts: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for rescheduling delivery or picking up your package from a local facility. It is your responsibility to follow the carrier's instructions.

6.3. Address Errors: Caliber Fitness & Medical is not responsible for incorrect shipping addresses provided by customers. If an order is shipped to an incorrect address due to customer error, additional shipping charges may apply for reshipment.

7. Contact Us

If you have any questions or concerns about our Delivery Policy or the delivery of your order, please contact our Customer Service team at admin@caliberfitness.com or call 888.827.4472. We are here to assist you and ensure a positive delivery experience.

By placing an order with Caliber Fitness & Medical, you agree to abide by the terms and conditions outlined in this Delivery Policy. We reserve the right to update or modify this policy at any time, and changes will be effective upon posting on our website.