Terms & Conditions
30 day return policy. Please call before returning or exchanging any products. Shipping not included. Must be unopened and sealed prior to acceptance.
30 day return policy subject to a 15% restocking fee. T. Order refusals are considered the same as a return order and is subject to our return policy. Please call before sending back for an RMA number. Unauthorized returns without an RMA number may not be refunded or will incur additional fees. All fitness equipment is warrantied parts and labor under their respective manufacturers and Caliber Fitness Solutions will process and handle all claims and issues on your behalf. If you have any questions regarding length of warranty, product dimensions, or insurance inquiries please feel free to contact us.
Beauty Equipment & Cosmetics:
Return policy is for 30 days however due to health and sanitary laws, beauty equipment or cosmetics can be returned only if the product has not been used. Protective seal must be on cosmetics and cannot be opened for return. This only applies to beauty equipment and cosmetics that are for skin purposes.
Payment Service Fee Policy:
Caliber Fitness is not responsible for additional service fees that may incur through processing certain payment methods outside of a direct deposit payment to us which may result in those fees being deducted from a return payment. This includes checks (personal, business, or credit card) , money orders, escrow accounts, Paypal, EGold, & Google Checkout. Please check with your payment provider or credit card for more information.
Customers who pull chargebacks will be reported to all major credit bureaus as a delinquent collection account. In addition, please realize that chargebacks will affect your credit score in a negative matter. Please contact our customer service dept via email or phone number if you have any issues with your purchase to avoid these inconvenient process. All chargebacks and/or returned checks will be accessed an additional $85.00 processing fee to be reported to the credit agency to recoup fees billed to us by our processor.
All chargebacks are thoroughly investigated and we may add you to a blacklist with our processor which will complicate your future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you.
Your credit rating can be affected by false claims of fraud; in the event of fraudulent use of a credit card, or cessation of payment, we automatically report this to the bank
Pool's, Spas, Saunas, Tanning Equipment, Beauty Supplies and Custom Ordered and Assembled Products (GX Pool and Spa Outlet)
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at 888-827-4472 so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING.
If you didn’t sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery.
I agree that we will pay our credit card, paypal, according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from GX Pool & Spas (Owned by Caliber Fitness Solutions) will waive my rights to a chargeback against Caliber Fitness Solutions Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer at the fullest extent available under law. If the an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.
All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responisble for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor to we collect funds from you in a currency other than the US Dollar. Due to federal health regulations, we cannot accept any sauna or spa equipment that has been used. All returns must be unopened prior to consideration for a return. We reserve the right to automatically refund or refuse business transactions
See above: How to properly receive your goods
Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there is no damaged or missing parts.
In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier.
We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. With proper documentation, we can all get what we want in the end; A happy homeowner with a pool, and summers full of fun and enjoyment.
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